Drpleex is a proprietorship business operated by Makwana Bhavuben Vallbhbhai. At Dr. Pleex, customer satisfaction is important to us. We take utmost care in manufacturing and packing our products. However, if you are not satisfied with your purchase, please read our refund and return policy below.
1. Eligibility for Returns
We accept returns only under the following conditions:
The product received is damaged, leaked, or defective
The wrong product was delivered
The return request must be raised within 7 days of delivery.
2. Non-Returnable Items
Due to hygiene and safety reasons, we do not accept returns for:
Opened or used products
Products damaged due to misuse or improper storage
Orders placed during special offers or clearance sales (unless damaged)
3. Return Process
To initiate a return:
Email us at drpleex@gmail.com
Share your order ID, product images, and reason for return
Once approved, our team will guide you through the return process.
4. Refunds
Refunds will be processed after inspection of the returned product
Approved refunds will be credited to the original payment method
Refund processing time: 7–10 working days
5. Shipping Charges
Return shipping cost will be borne by Dr. Pleex only in case of damaged or incorrect products
Otherwise, shipping charges are non-refundable
6. Cancellation Policy
Orders can be cancelled before dispatch only
Once shipped, cancellation is not allowed